Postal Delivery

We try to make your shopping experience as pleasurable as possible right down to the delivery of your goods. We understand that everyone would like their new purchase as soon as possible, for this reason, we endeavour to dispatch all orders within 48 hours, subject to stock availability.

We offer two delivery options:

Standard UK delivery costs £4.90 per order, no matter how many parcels we send the goods in. Please allow 5-7 working days for the goods to arrive. 
Express UK delivery costs £7.90 per order, no matter how many parcels we send the goods in. Please allow 2-3 working days for the goods to arrive.

From personal experience, we understand that sometimes there may be an urgent need for delivery, especially around Christmas time. Therefore if you require immediate delivery on any of our items please contact us and we will endeavor to get the goods to you as soon as possible.

We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.

Please note: Saturday and Sundays are not classed as working days by our delivery carriers. 

During peak times, particularly Christmas, deliveries can take up to 7 working days.

If you require more information please contact our customer service team on 01276 451077 or enquiries@rowenandwren.co.uk

 

 

LARGE ITEM DELIVERY

Delivery of large or fragile items costs £40.00 no matter how many large items, delivery of this item will be made by two-man team and will be delivered within 7-10 working days.

When you order this piece, our customer services team will pass on your order details to our two-man delivery team who will then be in touch to arrange a convenient time for your delivery.

The delivery team will carefully position the item in a room of your choice and dispose of all packaging for you if you wish. 

We ask that you make sure the item will fit into your chosen room and also ensure doorways and hallways en route are wide enough for it to pass. 

Please be advised, some of our larger items of furniture, lighting and mirrors are dispatched from a separate warehouse. Therefore, if your order contains both larger and smaller items they may not be delivered together. You will only be charged once for delivery of your complete order. 

If you are ordering any of our larger items of furniture, lighting and mirrors from outside the UK, please contact us prior to ordering so that we can obtain you a quote for delivery. 

Please note: Saturday and Sundays are not classed as working days by our delivery carriers. 

If you require more information please contact our customer service team on 01276 451077 or enquiries@rowenandwren.co.uk

 

 

RETURNS

We hope you love our products as much as we do. However if you are not entirely satisfied with the goods you can return them to us for a refund or exchange.

We ask that you notify and return them to us within 14 days with the returns form provided. 

The returned products must be new, in perfect condition and in the original packaging. All fragile items must be securely packaged. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

Our Returns Address is:

ROWEN & WREN RETURNS
Delamode
700 Ave West
Skyline 120
Great Notley
Braintree
CM77 7AA

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 01276 451077 or enquiries@rowenandwren.co.uk

If you are returning a larger item delivered to you by courier, we will arrange for the collection of the goods. Please note the customer is responsible for the cost of the return journey, the price of which will be deducted from your refund.

Hopefully we have made returning your items simple, however if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on 01276 451077 or enquiries@rowenandwren.co.uk

 

 

INTERNATIONAL DELIVERY

 We’d love to have our products in homes all around the world and therefore welcome international orders. International ordering is simple, orders can be taken online or by phone. 

Standard Price £15.90 - £29.90 for small items to Europe and £39.90 to the US and Australia per delivery address. Please be aware delivery times may vary.

For larger items please contact us prior to ordering so that we can obtain you a quote for delivery on 01276 451077 or enquiries@rowenandwren.co.uk

 

 

PRESS

Rowen and Wren would be pleased to provide you with more information on press releases and product loans. High-resolution images are available for most products in both cut-out and lifestyle shots.

Please don’t hesitate to contact us with any enquiries on 01276 451077 or enquiries@rowenandwren.co.uk

 

 

TRADE

For all trade enquiries and orders please contact our trade team on 01276 451077 or enquiries@rowenandwren.co.uk