Placing Your Order
Should you like a helping hand, you can absolutely place your order over the telephone. Our care team is available from 10am–5pm Monday to Friday on 01276 451 077.
Whether you've accidentally put in the wrong quantity or simply have a sudden change of heart, get in touch with us as soon as you possibly can and we can cancel your order for you. Bear in mind that because we offer speedy delivery and your order has already been dispatched, you'll need to follow our returns procedure.
Most of our pieces fall under one of two delivery services. Smaller items are sent via DPD and costs £4.90 for delivery in 5-7 days, or £7.90 if you pick the express option that will be with you in 2-3 days. Know that we always strive to process your orders as quickly as we're able so that you're never waiting too long.
Larger items such as furniture receive our two-person delivery service that costs £40 to mainland UK. For full details, read on here.
We're thrilled to have friends overseas from the USA to the south of France, and so yes, we absolutely deliver overseas. Just get in touch with our care team who can help with a quote for shipping to wherever you may be.
Wherever possible we offer the option to pre-order. There will be a note within the product page copy explaining when the piece is expected to arrive. Otherwise, you can leave your details to be notified when a piece has arrived back into stock.
Not at present (no pun intended!). But we take care to make sure our packaging is a pleasing experience so we hope that the lucky somebody receiving a R&W gift won't be disappointed. You can learn more about what's inside our packaging here.
You absolutely can if there's one available, and you'll see where to add it in as you checkout. We seldom offer voucher codes however, preferring to price our pieces fairly all year long so as to not undercut our makers, our community and ourselves! If there is likely to be a promotion, it's our subscribers who find out first. To be sure to not miss out, you can join our community here.
Receiving & Returning Your Order
All our large pieces of furniture will be booked in with you before delivery to ensure that somebody will be home to receive it. But for smaller items, you'll be sent a tracking link to select an option for where you'd like DPD to leave your parcel should you not be home.
To be mindful of our carbon footprint, we decided to switch to an online returns process. That means you won't receive returns paperwork in your package as you may never in fact need them. If you do need to send something back to us though, simply read our returns process here.
30 days – so that you have plenty of time to mull things over.
We have tried to make our returns process as planet-friendly and as simple as possible, but we do ask that you cover the cost of returning your piece to us unless it is faulty upon arrival.
It happens very rarely, but in the unfortunate occasion that your piece arrives in less than perfect condition all you need to do is speak to our care team who'll take care of everything for you.
Payments & Transactions
They certainly do. All our pricing is in Great British Pounds and is inclusive of VAT.
Our VAT Number is 172062138.
We take payment in full when you checkout with us. It might however take a few hours or even a few days to show on your online banking.
Nothing makes us happier than seeing another subscriber join our inbox post community. Should you wish to sign up, you can do so right here.
How sorry we'd be to see you go, but we care to make sure doing so is easy. Simply scroll to the bottom of any of our emails and you shall see an unsubscribe button there.
We don't at present but let's see what the future holds! Should we decide to, it will be done with sustainability in mind.
How we'd love to have a little bricks and mortar shop, but in the here and now, we remain an online business. One day perhaps!
We pour heart and soul into our photography and consider it one of our core brand assets. That means we ask for you to not use our photography without getting in touch with us first. And, should you repost it on social media, we'd ask that you credit us with @rowenandwren.