Our first delivery promise is to always endeavour to dispatch orders within 48 hours – subject to stock availability, naturally.
Let us first explain the delivery options available across the UK, but please know that we can gladly arrange international shipping so that overseas members of the Rowen & Wren community need never miss out.
Our standard UK delivery service costs £4.90 per order and shall be with you within three working days. Though, as we say, wherever we can, sooner still.
Delivery of large or fragile items, such as items of furniture, costs £40.00 per order and takes between 7-10 working days unless you are otherwise notified on the product page – such as with pre-orders or items that are handmade here in Britain as is the case with our upholstery collection, taking between 8-10 weeks to arrive in your home.
The price differs as it is a two-person team who shall carefully position the item/s in a room of your choice and dispose of all packaging, should you wish.
Prior to delivery, we ask that you are certain that the item will fit into your chosen room and also ensure doorways and hallways en route are wide enough for it to pass through.
Should you require immediate delivery on any of our items please contact us and we shall do our utmost to get the goods to you as soon as is feasibly possible.
Please note that we cannot accept liability for any delivery instructions you may issue to our delivery partners – such as to leave a parcel with a neighbour or in an outbuilding.
Also, in cases where orders contain a mixture of furniture and accessories, they are likely to be dispatched separately, but you shall of course only be asked to pay for the two-person delivery service.
If you require more information or need assistance with arranging international delivery, please contact our customer service team on +44 (0)1276 451 077 or firstname.lastname@example.org.