Our first delivery promise is to always endeavour to dispatch your order within 48 hours – subject to stock availability, naturally.
To simplify matters, we have two delivery options available across the UK. On top of these, our care team can gladly arrange international shipping so that overseas members of the Rowen & Wren community need never miss out. Do get in touch if you'd like us to arrange this for you.
Our standard UK delivery service costs £6 per order and shall be with you in just 2-3 working days – sooner wherever we can.
Delivery of large or fragile items, such as items of furniture costs £48 per order. This service takes between 10-14 working days unless otherwise notified on the product page. This might be in the instance of pre-orders or pieces that are handmade to order here in Britain (such as our upholstery collection). Here, your order will take between 8-10 weeks to arrive in your home.
The price differs as it is a two-person team who shall carefully position the item/s in a room of your choice and dispose of all packaging, should you wish.
Prior to delivery, we ask that you are certain that the item will fit into your chosen room and also ensure doorways and hallways en route are wide enough for it to pass through.
Should you require immediate delivery on any of our items please contact us and we shall do our utmost to get the goods to you as soon as is feasibly possible.
Please note that we cannot accept liability for any delivery instructions you may issue to our delivery partners – such as to leave a parcel with a neighbour or in an outbuilding.
Also, in cases where orders contain a mixture of furniture and accessories, they are likely to be dispatched separately, but you shall of course only be asked to pay for the two-person delivery service.
Should you live a little further afield, then note below our postal delivery service and charges:
To Northern Ireland: £19 (2-3 days)
To Ireland, the Channel Islands and other British Isles: £29 (2-3 days)
To the EU: £39 (5-7 days)
To the US, Canada and the rest of the world: £39 (7-10 days)
If you require more information or need guidance on arranging international furniture delivery, please contact our customer service team on +44 (0)1276 451 077 or email@example.com.